La Poste community members share information on a daily basis, and have already generated an informational storehouse of 650 ready-to-use notes.
La Poste’s dispersed workforce is now able to share knowledge and expertise regardless of geographical boundaries.

About La Poste

With €20 billion of turnover in 2006, the La Poste group is active in four areas: mail, parcels and express shipping, banking, and customer services. La Poste is the leader in mail delivery in France. La Banque Postale provides adapted banking and insurance solutions to almost 29 million customers. La Poste is also France’s leading employer, with a total workforce of 300,000 people.

Visit : laposte.com

Challenges

La Poste employees are dispersed across the company’s four divisions. The company’s IeSD (Innovation and e-Services) division could not fully engage employees in all divisions around topics of innovation. In addition, employees did not share competitive intelligence, and relationships with partners were not fostered in a proactive way.

Solution

blueKiwi 2008 On Premise Suite
The formation of a community for key individuals across business groups enables faster sharing of critical information. The most critical topics can be viewed easily and quickly, no matter what department, division or group takes part in the discussion. Using blueKiwi workshops, the IeSD division is able to transform shared ideas into successful projects.

Benefits

The dispersed IDeSD workforce is now able to share knowledge and expertise regardless of geographical boundaries, as noted by Flore Mignard, project leader at the Directorate of Innovation and e-Service:

"Our Innovators community is the most creative solution to the problem of geographical dispersion. We can now establish a link with our counterparts regardless of their physical location."

• Rapid uptake: 200 users and more than 65,000 visits
  
• Greater visibility of innovation efforts within the La Poste group
  
• Less duplication of effort: "Participants realize very quickly that knowledge emerging from the discussions helps them avoid doing the job twice." says Flore Mignard, project leader, IeSD, La Poste group.
  
• Based on the initial success, the Innovators community has been extended beyond the IeSD, and three new communities have now been developed within the La Poste group.

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