Recruitment and human resources consulting firm Altaïde uses blueKiwi Software to integrate and capitalize on knowledge with internal teams and customers.

About Altaïde

With its original approach to recruitment (for instance, using blogs, social networks, and videocasts) and its expertise in the innovative IT sector, Altaïde is recognized as the leading specialist in recruitment 2.0 and has become the go-to recruiter for startups and Web 2.0 companies.

Altaïde has a team of 10 people with a wealth of expertise in IT and startups. And with the opening of its branch in San Francisco, Altaïde is now helping clients on the other side of the Atlantic Ocean.

Visit : altaïde.com

"Thanks to the visibility that blueKiwi gives us, we have a better way to track and follow up with our customers. And since blueKiwi serves as a real-time reporting tool, we save precious time when retrieving important information." Jacques Froissant, CEO Altaïde

Challenge

Daily activity at Altaïde requires many exchanges between consultant teams and clients. The more fluid these exchanges, the more likely it is that the recruitment period will be shorter. And that’s what the clients want.

Faced with the dual challenge of needing to provide the best environment for these exchanges, and the best platform for sharing information with their consultants and their clients, Altaïde sought a collaborative solution that could meet these two main requirements:

• To provide their customers with access to a conversational space where they could manage, share and discuss their needs in HR strategy or recruitment
• To capitalize internally on the sharing of information, and giving these exchanges greater visibility, so they could reduce meeting time and coordination efforts

In addition to these concerns, Altaïde also wanted to meet compliance standards, fight discrimination in the workplace, and develop a tool to educate customers on these issues.

"Issues arise far too often when a headhunter is tracking a candidate’s file. But blueKiwi is perfectly suited to solving these problems, and instantly eliminates the possibility of tracking errors." Jacques Froissant, CEO

Solution

For Altaïde, the benefits of using blueKiwi were as much technical as they were functional and strategic.
For instance, the SaaS-based blueKiwi eliminated the traditional issues around installation and implementation.
Other significant technical advantages:

• Rapid implementation
• Ease of ownership by new users
• Ease of adaptation based on specific needs
• Giving access to internal employees as well as customers

And when it comes to functional and strategic needs, blueKiwi brings real added value:

• Consultants can modify their use according to their specific business needs for operational efficiency
• Altaïde can focus on the true value of the company by automating some aspects of their employees’ jobs, and optimizing their business processes

Benefits

blueKiwi 2009 Pro
Both Altaïde’s employees and its clients now have a common space that provides the structure for positive exchanges. In addition, it provides each side with the visibility needed to track the status of their projects:

• For customers, using blueKiwi is now a contractual commitment that is required in the context of Altaïde’s non-discrimination policy
• All necessary documents and monitoring assignments
• Customers reports and client debriefings also take place on a regular basis

The diagram above represents the number of active groups per month compared to the total of existing groups. Use of the blueKiwi platforms has been growing steadily since its commissioning by Altaïde. While not all the groups are active, the total number of groups has grown, showing a systematic use in the context of customer management.

Over 30 Altaïde customers have used blueKiwi or use it currently in dedicated workshops to monitor their recruitment engagements. There is now an average of five contributions for each note.

For Altaïde’s internal community blueKiwi has improved the quality of exchanges and capitalized on the sharing of knowledge, in addition to helping consultants gain valuable time.

"For an enterprise such as Altaïde, the SaaS solution was necessary. But blueKiwi offered an additional asset: its intuitive use for our internal teams as well as our customers." Jacques Froissant, CEO Altaïde

 

To download the case study in pdf format, please fill out the form below.